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Support

In addition to providing equipment that is configured and tested prior to shipping, we offer a level of support that goes beyond just providing hardware only.  High-end server, storage, and networking products are not just commodities, but systems that require an in-depth level of product knowledge.  In order to deliver the highest level of value, we specifically cater to enterprise-level customers who require:

  • Support for EOL/EOSL and non-EOL/EOSL Products
  • Post Warranty Support
  • Support While a Maintenance Contract is Being Arranged
  • Support for Refurbished Equipment
  • Configuration Assistance and System Design

Installation

We offer nationwide IBM and 3rd-party installation services, to deliver a complete solution package. We can build this into the system quote in order to save you the time and energy of having to deal with the OEM.  

Maintenance

We offer nationwide OEM and 3rd-party maintenance agreements, to help you protect your investment. We design self-maintenance plans that include parts replacement, hot-spares, repair services, and disaster recovery systems.

Maintenance Guarantee

If you already have a maintenance partner, we guarantee all of our server, storage, and networking products to be eligible for existing OEM or 3rd-party on-site maintenance.

Configuration Assistance

If you need assistance designing a system, or determining hardware or software compatibility, future upgradeability, available options, or 3rd party component alternatives, you can let us take care of the legwork.

Troubleshooting

We provide telephone and e-mail support and troubleshooting, which is available at any time during the pre- and post-sales process.

Parts Replacement

In the unlikely event an RMA is required (for equipment under warranty), we are as responsive with this as we are with a quote request.  Please contact us right away at 844-375-7219, and ask to speak with your account representative.  Or simply e-mail your account representative or the Essential support team at support@essentialtechinc.com.